Stock Levels & Dispatch Dates
All products on our website show an estimated dispatch day. Please note that this is an estimate only. The estimated dispatch day depends whether the item is in stock in our own warehouse here or if it has to be ordered from our suppliers. Before 1530, a dispatch day of "Today" means that the item is in stock here and it will normally be dispatched the same working day.  After 1530, the estimated dispatch day will automatically change to the following working day.     

If the estimated dispatch day is more than 1 working day ahead, then the item has to be ordered from our suppliers. We order daily from most suppliers and normally receive shipments the following working day, although shipments may take an extra day or two in the early part of the week in high season as suppliers are also extremely busy. Our website calculates the rolling delivery time for each supplier and the estimated dispatch day is calculated on this basis.
Of course, it does rely on the item being in stock at our suppliers – occasionally, even the biggest of our suppliers will sell out of popular items. In these cases, the item will be back ordered. Where possible, we make notes about out of stock / back ordered items / estimated due dates in the Notes section of your order and these notes can be viewed by logging onto your order through your account or by clicking on the "Order Tracking" button on our home page and inputting your order number with either your email address or Postal Code. We will also make every effort to email you direct but please note that we are in a seasonal business and there will be periods when we will be extremely busy, email & telephone traffic is very high and email notification may take longer. Where we know an item is out of stock and not available for some time, we change the estimated dispatch date to reflect this. 

Back orders will stay on our system and will automatically be dispatched as soon as we receive the items into stock here unless you notify us to change or cancel your order. We do not charge for back ordered items until they are in stock and the order is being processed for packing & dispatch.     

If you wish to check on product availability or availability of other items you cannot find, please telephone us on 02392 528932. We will be glad to check our supplier's stock to let you know when an item will be available for dispatch.   

Overseas Orders
We do accept orders from overseas (Please see note re: USA below) and in most cases, payment can be accepted by credit or debit card However we retain the right to require payment before dispatch (cleared funds into our account by international bank transfer only) if we think it is appropriate due to the destination and /or value of the overseas order. If you would like further information, please email or telephone us for a shipping quote and an approximate delivery schedule. 

USA.
Due to increasing insurance costs we cannot accept or ship any orders that have a billing or delivery address in the USA. Shipping and Handling

Collection
You are welcome to collect your order from our warehouse in Gosport during normal business hours - Monday to Friday 0900 – 1730. Please call us after placing your order and we can amend the shipping method for you.   

Dispatched orders
We charge £1.00 postage/shipping for all orders (whatever size) delivered to mainland . Our charge is per order and not per shipment, so if an order is split and delivered in separate shipments we do not make an additional delivery charge.   

Please note that most carrier firms have expensive surcharges for delivery area postcodes that they consider to be HIGHLANDS & ISLANDS. In these cases, for larger or heavier, carrier delivered items, we are unable to offer our standard £1.00 delivery charge so delivery charges will be charged at cost. Please refer to the exceptions below.   

Orders will be sent by Royal Mail First Class post, Recorded or Signed-for First Class post, Royal Mail Special Delivery or by carrier (normally next day service). As a rough guide, items over £30 in value will be sent by recorded post and will require signing for. Heavy or bulky items and orders higher in value (approx: £100) or more will be sent by carrier (normally on a next day service). These will also require signing for and our carriers will not leave un-tended packages. You can select a different delivery address where there will be someone available to accept and sign for the package when placing your order.   

Our preferred choice of carrier is ANC-Fedex but we may from time to time use other services. Please note that if our carrier finds that there is nobody available to sign for the package, a notification card will be posted at the delivery address and the package returned to their depot. It is your responsibility to then contact the courier company to arrange re-delivery or collection within the indicated timescale. Failure to do this will result in the package being returned to us and you will be responsible for the return delivery costs.   

UK Postage Charge Exception
We charge £1.00 for postage/shipping in the whole of the where we are able to use First Class Post at a reasonable cost. Where packages are large and heavy (generally in excess of 2.0Kg) and have to be sent by Carrier, we will charge shipping at cost – please contact us for a shipping quote for the following delivery locations if you are ordering large, heavy or bulky items over 2kg:-
Northern Ireland, the Highlands & Islands of Scotland incl. Aberdeen Postcodes AB30 & higher, the Channel Islands, Isle of Wight, Scilly Isles and the Isle of Man.