Stock Levels & Dispatch Dates
All products on our website show an estimated dispatch day - Please note that this is an estimate only. The estimated
dispatch day depends on whether the item is in stock in our warehouse or if it has to be ordered from our suppliers. Before
3.30pm, a dispatch day of "Today" means that the item is in stock here and it will normally be dispatched that same
(working) day. After 3.30pm, the estimated dispatch day will automatically change to the following working day. We place
daily orders with most suppliers and normally receive shipments the following working day (possibly a day later in busy
periods). Our website calculates the rolling delivery time to us for each product and the estimated dispatch day is
calculated on this basis.
Occasionally, even the biggest supplier will sell out of popular items. In these cases, the out of stock item will be back
ordered and your order split to send the in-stock items straight away. Where possible, we will place an out of stock note
on the product page of our site and also on your order and send you an email to let you know. These notes can be viewed by
logging into your order through your account or by clicking on the "Order Tracking" button on our home page. Input your
full order number (incl. the decimal point) with either your email address or post code to view any notes and the progress
of your order. Please note that we are a seasonal business and there will be periods when we will be extremely busy and
notification may take a little longer. Back-ordered items will be automatically dispatched (free shipping to mainland UK*)
when we receive them here unless you notify us before to change or cancel your order. If you selected payment by card, you
will not be charged for back-ordered items until they are being picked for packing & dispatch. Paypal debits funds when the
original order is placed which we have no control over.
If you wish to check on product availability, spare-parts or other parts you cannot find on our site please call on +44
(0)2392 528932. We will be happy to check stock here and our suppliers to let you know when an item will be available for
We do accept orders from overseas (except USA** below) and in most cases, payment can be accepted by credit card, debit
card or PayPal. However we retain the right to require payment before dispatch (cleared funds by international bank
transfer only) if we think it is appropriate (Destination and/or order value). Shipping is charged at cost based on the
weight and volume of the order and the destination and will be automatically calculated and shown in the checkout before
you input any payment details. Overseas orders will be sent by either airmail post or international carrier service and
will normally take 2-5 working days for most destinations.
Due to insurance restrictions we cannot accept or ship any orders that have a billing or delivery address in the USA.
Shipping and Handling
You are welcome to collect your order from our warehouse in Gosport, Hampshire during normal business hours - Monday to
Friday 9.00am - 5.30pm. Please phone us on +44 (0) 2392 528932 after placing your order and we will change it to
We charge Â£1.99 postage & packing for orders below Â£10.00 (whatever size) delivered to mainland UK*. We charge Â£1.00
postage & packing for orders of Â£10.00 and above (whatever size) delivered to mainland UK*. Orders will be sent by Royal
Mail First Class post or First Class Recorded post, Royal Mail Special Delivery, Royal Mail Airmail post or by domestic or
international carrier. Where a signed-for mail or carrier service is used customers will be required to sign for
deliveries. We are not able to leave packages without a signature and if you instruct the carrier or postman to do so then
it is at your own risk and we cannot be liable for non-delivered orders. You are able to select a different delivery
address where someone is available to sign for the package in the checkout when you place your order. If there is no one
available to sign for the package, a notification card will be posted at the delivery address and the package returned to
their depot. It is your responsibility to contact the delivery company (Royal Mail or commercial carrier) to arrange
re-delivery or collection within the indicated timescale. Failure to do this will result in the package being returned to
us and you will be responsible for the return delivery costs and any re-delivery charges at cost if we have to re-send the
package. Please note that all orders must be inspected at the time of the delivery and any damages or shortages must be
notified to us within 24hours.
*UK Postage Charge Exception
*UK Postage Charge Exception Due to high carriage costs of shipping heavier / larger items (generally above 2kg) to UK
Highlands & Islands addresses we will charge shipping at cost. In these cases we are unable to offer our standard Â£1.99 /
Â£1.00 delivery charge. We will select the most appropriate & economic service depending on weight, volume and order value
and any priority service selected by the customer. We will continue to use Royal Mail at our standard shipping charge for
smaller packages. Areas included under Highlands & Islands are: IOW, Channel Islands, Isles of Scilly, Scottish Islands,
Northern Ireland and IOM. Highland Postcodes include (but not exclusively): AB30-38, AB44-56, FK17-99, G83, IV1-28,
IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30-41 & PH49-50.
Please phone us on +44 (0) 2392528932 for further details or to check if your postcode falls into the higher charge area.